Pictures, Images and the product name shown in this site are for illustration purpose only. Actual product may differ.

We always strive to process all orders as soon we can.
Any order on holidays will be delivered next working day only.
Delivery charges are applicable to every purchase.
Before the final checkout page, you will be shown what the delivery charges are.
We deliver your orders as below:-
1. Normal Delivery except Durrat Al Bahrain: - Within 24 hours.
Delivery charges Bhd 1.000 up to 5Kg and each additional KG 100fils
2. Express Delivery: - Please contact us on 38385532
Express delivery may be possible (within 04 hours) subject to availability of the delivery agent.
Delivery charges Bhd 3.000 Up to 5Kg and each additional KG 300fills
3. Same Day Delivery: - Please contact us on 38385532
Same day delivery may be possible (within 08 Hours) subject to availability of the delivery agent.
Delivery charge Bhd 1.500 up to 5Kg and each additional KG 200fils.
4. Delivery to Durrat Al Bahrain (Out of Delivery Area) will be charged additional BD 3.000 as the ODA Charges.
Express Delivery or same day delivery not available to Durrat Al Bahrain Area
Delivery charges will be calculated based on the gross weight or volume weight (L x W x H / 5000), whichever is higher.
In case the shipment is not accepted, you will have to pay the delivery charges and no longer be eligible to avail cash on delivery facility. The full payment for your order (including the product price and applicable delivery charges) should be paid to the delivery agent as per the amount mentioned in the invoice.

If you change your mind after placing an order, you can cancel it as per bellow
Normal delivery order can cancel on the same day of order by calling us on 38385532
Express or Same day delivery can cancel within 1hr of placing an order.
. Cancellation upon delivery: - The Delivery charges mentioned in the invoices has to be paid.

If you change your mind we will exchange or refund your item/s providing the following conditions have been met:
The items can be returned within 3 days of the purchase.
Items must be in original condition as purchased, with all labels/tickets attached.
The Delivery charges mentioned in the invoices has to be paid for exchange or return.

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.
If you have selected self-pickup option, please contact us on+973 38385532
Note : Thehomesouq.com reserves the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website.

If there are any complaints or suggestions, please send the email to care@thehomesouq.com.

PRIVACY POLICY

The home souq.com respects your privacy. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by the home souq.com in the manner provided in this Policy.

As part of the registration process on the Site, The home souq.com may collect your full name, email address, mobile/telephone number and Address, Postal code and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

The home souq.com will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. The home souq.com is not responsible for the privacy practices of such Web sites which it does not own, manage or control.

The home souq.com will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. The home souq.com will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. The home souq.com will use this information to preserve transaction history as governed by existing law or policy. The home souq.com may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials. The home souq.com will also use this information to serve various promotional and advertising materials to you via display advertisements through the various marketing channels.

The home souq.com will not use your financial information for any purpose other than to complete a transaction with you. The home souq.com does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with the home souq.com business associates and partners. The homesouq.com may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. The home souq.com may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site's terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

To protect against the loss, misuse and alteration of the information under its control, the home souq.com has in place appropriate physical, electronic and managerial procedures. The home souq.com servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although The home souq.com will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that the home souq.com will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

The home souq.com reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Contact Information

Address   :-   Kingdom of Bahrain
Mob/Whatsapp   :-   +973 38385532
Email   :-   care@thehomesouq.com
Website   :-   www.thehomesouq.com